Service Plans

Ask us about our plans in your quote request!

All New Users

Included for 1 year with device purchase.
  • Warranty for period of plan
  • 1 remote setup training
  • 20% off on first reagent order*

Silver

Available for all devices.
  • Warranty for period of plan
  • 1 remote setup training
  • 20% off on first reagent order*
  • Up to 3 remote training sessions/year
  • Priority access to tissue processing experts

Gold

Only available for SmartBatch+.
  • Warranty for period of plan
  • 1 remote setup training
  • 20% off on first reagent order*
  • Up to 3 remote training sessions/year
  • Priority access to tissue processing experts
  • 10% discount on all reagent orders
  • Zero down-time commitment**
  • Discounted travel fees for on-site service visit***

* Must be placed in first 3 months after receipt of device.

** We will process your tissue during repairs to keep you up and running.

*** Applies to 1 on-site service visit/year.

Please see Terms and Conditions for full details.